Services

Customs Declaration Form

For every mail sent pls declare all items for customs approval, this apply to EMS, Parcel, IPP, Registered, and letter mail.  Fill the declaration

Postal services of Vanuatu Post

LETTER AND PARCELS:


Domestic- within Vanuatu: the cost effective way to send your mail is to use the standard mail services- Letter or Parcel service.

Mail can be posted to and from over 60 locations nation wide. Vanuatu Post provides Letter Mail and Parcel services to these locations. The applicable Postage Rate is common rated to and from each of these Vanuatu locations for the two mail services.

Post Office Boxes

Vanuatu Post delivers mail into boxes that are available at its Post Offices or other strategic locations in the urban areas and rural areas. In general individuals or businesses can hire either a small or large post office box for mail delivery purposes.

Express Mail Service - EMS

EMS is our premium door to door courier service available for international and local delivery.

It is available for delivery to over 190 countries worldwide. An ideal option to send business and personal merchandize or documents locally or globally. It has a up to 7 working days target to reach most metropolitan cities. At times EMS to some destinations may take longer due to non-direct routing and security measures involved.

Postage Rate

POSTAL RATE AND CHARGES

Track your mail item

Vanuatu Post offers a Proof Of Delivery service for our EMS, Parcel and Registered Post customers.

Money Transfer Service

Vanuatu Post Financial Services

Speed. Trust. Reliability.

Compensation and Liability

Vanuatu Post does not offer an Insurance service. Extra caution should be taken when sending valuable items in the mail for possible damage or pilferage if the mail is going to the few less secure destination countries.

Our compensation policy generally falls under the Universal Postal Union (UPU) compensation and liability policy. Vanuatu Post does not offer insurance service to cover valuable items sent via mail. There is a slight difference on the compensation ceiling for the different mail delivery service - Express Mail Service, Registered or Parcel related items.

Receiving Mail

International incoming mail to Vanuatu can be delivered to over 60 locations in the Vanuatu Post network. All inbound mail are opened and sorted in Port Vila. Customs Clearance and Quarantine processes are also done in Port Vila and Santo on site which allows more convenience for customers.

Send mail international

The cost effective way of sending your mail to over 190 countries worldwide is our standard Parcel and Letter mail postage.

It can range from three days to a month delivery target depending on the destination of your mail and the route it takes plus the delivery standards of the destination country. Mail take longer if mail has to be resorted more than once on its route.

All customs charges, taxes and duties that may be applicable by destination are payable by receiver on delivery.

Send Mail Domestic

The cost effective way to send mail within Vanuatu is to use the standard mail services- Letter or Parcel service.

There are over 60 locations nation wide and Port Vila is the main mail exchange office. All mail posted in any of the locations out from Vila are carried to Vila for sorting before being dispatched to the island location or nearest airport of the address.

The applicable Postage Rate is the same from all locations for all services.

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